Privacy Policy

Last updated: 02/02/2024

This Privacy Policy describes how North Glow (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from northglow.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use information we collect about you to:

Communicate with you
Provide our services and fulfill orders
Comply with legal obligations
Enforce our terms and conditions
Protect our business, services, and customers

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site.

Information We Collect Directly From You

Information that you directly submit to us may include:

Basic contact details (name, address, phone number, email)
Order information (billing address, shipping address, payment confirmation)
Account information (username, password)
Shopping activity (products viewed, added to cart, or saved)
Customer support messages and inquiries

Providing some information may be necessary to use certain features of the Site.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with our Site using cookies and similar technologies.

This may include:

IP address
Device and browser type
Pages visited
Time spent on the website
Shopping behavior

Cookies help us improve the experience on our website and understand how visitors use our services.

Information We Obtain From Third Parties

We may obtain information from trusted third parties who help operate our store, including:

Website hosting providers such as Shopify
Payment processors that securely handle transactions
Marketing and analytics providers

These third parties collect and process information necessary to provide services such as payments, shipping, and website functionality.

How We Use Your Personal Information

Providing Products and Services

Process orders and payments
Deliver skincare products to customers
Provide order updates and customer support
Manage customer accounts

Marketing and Advertising

We may send promotional emails or marketing messages about products, offers, and updates related to North Glow. You may unsubscribe at any time.

Security and Fraud Prevention

We use information to detect fraud, protect customers, and maintain the security of our services.

Customer Communication

We may use your information to respond to questions, provide support, and improve customer experience.

Like many websites, we use cookies to operate and improve our website.

Cookies help us:

Remember user preferences
Analyze website traffic
Improve website functionality
Provide relevant advertisements

You can disable cookies in your browser settings, but this may affect some features of the website.

How We Share Personal Information

We may share personal information with trusted partners in order to operate our business, including:

Payment processors
Shipping and fulfillment providers
Website hosting providers
Marketing and analytics partners

We may also disclose information when required by law or to protect our legal rights.

We do not sell your personal information.

User Generated Content

Our Site may allow users to leave product reviews or feedback. Information shared publicly may be visible to other users.

Please avoid sharing sensitive personal information in public areas.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

Children’s Data

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will remove the data.

Security and Data Retention

We take reasonable security measures to protect your information. However, no system can guarantee complete security.

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

The right to access your data
The right to correct inaccurate data
The right to request deletion of your data
The right to restrict or object to data processing
The right to withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

International Users

Your personal information may be processed outside of your country, including in Canada or the United States, by service providers who assist in operating our business.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact us:

Emily Thompson

North Glow

Email: info@north-glow.com

Address:

742 Maple Grove Avenue

Toronto, Ontario M5V 2T6

Canada