Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–8 business days depending on your location.

2. Will I receive a tracking number?

Yes. Once your order ships, you will receive an email with a tracking number so you can follow your package.

3. What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 7 days of receiving it and we will resolve the issue as quickly as possible.

4. Can I return my products?

Yes. We offer a 30-day return policy for unused products in their original packaging.

5. How do I request a return or refund?

Simply email our support team with your order number and we will guide you through the return process.

6. Can I change or cancel my order?

Orders can only be changed or cancelled within 12 hours after placing them. After that, the order may already be processed.

7. What payment methods do you accept?

We accept most major payment methods including credit cards, debit cards, and secure online payments.

8. What makes North Glow special?

Our skincare products are carefully selected to nourish, hydrate, and support healthy, glowing skin. We focus on quality ingredients and formulas that truly make a difference in your daily routine.

9. I entered the wrong shipping address, what should I do?

Please contact us immediately. If your order has not been shipped yet, we can update the address for you.

10. How can I contact customer support?

You can reach our support team anytime at:

Email: info@north-glow.com

We’re always happy to help.